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Singer 9960 Quantum Stylist

by Betty Smith
(Columbus, MS)

I started looking at sewing machines about 3 months before I found this one to purchase. It has all the features that I wanted for a very reasonable price. I found several other brands with similar features that cost hundreds of dollars more than my new Singer.

Now, for the bad news. I use my sewing machine at least 4-6 times a week, for several hours at a time with my quilting. I've only had the machine for less than 2 months and I'm preparing to send it to the shop. The drop feed lever has never worked correctly, but I thought I'd just use my old sewing machine for free motion quilting. Well, not a bad plan except that I hit a pin the other day and the whole machine quit working. Perhaps the computerized machines are a bit more touchy than I'm used to, don't really know, but it's definitely on it's way to the repair shop and I'm now relegated to using my basic mechanical machine.

I really like all the specialty stitches, the automatic thread cutter, the adjustable speed and several other features. It's not a bad machine, but when it breaks, it seems to have done so in a big way. The good news is that Singer has a great warranty program. It won't cost me anything to have it repaired, oh, except for the shipping.

SAVE YOUR ORIGINAL BOX AND PACKING MATERIALS!!!!

I did not realize the necessity, but Singer requires the machine be returned either in the original box OR professionally packed. UPS here I come! The shop in Atlanta tells me that they should have the machine back to me within a week of the time they receive it. I do hope so, because I'd planned on using many of the decorative stitches in quilts I'm making for Christmas.

Comments for Singer 9960 Quantum Stylist

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Sep 26, 2012
 Quality of service from the machine shop
by: Betty Smith

I used the sewing machine repair shop in Atlanta because it was the closest. I was very impressed with how quickly they repaired my machine and that they addressed everything on my list. I learned that while there are many shops out there, only a handful of technicians are able to work on the computerized models, so that's definitely something to check out before you send off your machine! I believe the shop is the one listed on Commerce drive...

From the Editor: Betty, Thank you for the update. I'm so glad you can get back to quilting!

~ Julie
Aug 25, 2012
 I think it broke a gear when it hit the pin....
by: Betty Smith

The machine will power up, but will not run at all. I did try "rebooting" the machine, but I think there is a mechanical failure, not just a computer failure.

Now I know to save the box! I had to insure the machine, pay them to package and ship. One of the things I rather like about this model is that it's heavy and doesen't vibrate off my sewing table.

The bad news in regards to UPS is that it's heavy! It cost around $60 to ship it out to Atlanta. The people at the repair shop tell me that it should only take about a few days if the parts are in stock to get it back to me. In the meantime, my little ol' Singer Simplicity is actually working just fine!

Just finished putting the binding on my Oak Park Patchwork quilt (this link opens in a new window~Julie).

YEAH~!!~
Aug 22, 2012
 Singer not on key?
by: Lorna McMahon

Might sound like a simple idea, but have you tried powering the machine off and back on again? I have a new Janome and sometimes it does not want to reverse. When I power it off and then back on, it works fine.

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