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Bernina 820

by Helen
(Elk Grove, CA)

I'm very sorry I purchased this machine, I've had nothing but trouble and take it back to the dealer every couple of months.

Adjusting the tension to accommodate any thread except regular sewing thread is a nightmare, I get messages saying the thread is broken when it's not. When the thread does break it pops back into the machine and can't be pulled out the correct way. It just goes on and on, my dealer has been very patient and has replaced computer boards, the BSR, springs, tension disks etc.

I should have just stayed with my Bernina 1080 and saved myself a lot of frustration.

From the Editor:

Others have written in with problems with this machine. You can find these pages with the following links:
In researching answers to those questions, I did find that there is Bernina Series 8 discussion group that might be helpful to you. When you're in the middle of a problem, they may be able to help the fastest.

I have a girlfriend that's gone through almost the same kinds of problems as you, except with a Pfaff machine. She preferred her previous model so much that she finally went to ebay and bought another of the older model.

Piecefully,

Julie Baird

Comments for Bernina 820

Click here to add your own comments

Apr 27, 2024
 Bobbin thread issue
by: Anonymous

Frustrating machine. Agreed I have spent more time fixing than sewing. My problem is bobbin thread. I can’t get the thread in the V groove. I’ve pulled 18 inches through and it doesn’t go into the V.
Feb 20, 2024
 Bernina 820
by: Anonymous

These machines, which are no longer machines but now computers, were discontinued about 10 years ago. Therefore, they are no longer under warranty. I doubt that many people have 10-year-old computers anymore. Sadly, they are no longer sewing machines.
Feb 19, 2024
 820 Bernina sewing computer
by: Kathryn Barley

I have taken my machine for repair now it will only work with the D foot if these machines have never worked we should be able to get the warranty honored l have Parkinson’s l am better I would love to sew if only computer part would work or the bobbin would engage we should get help from Bernina
Aug 16, 2022
 Grrrrr
by: Anonymous

Having sewn since a small child, I would call it my first love. That is, until I bought a Bernina 820.

Bernina International ought to be ashamed of themselves to pawn such a piece of crap off upon unsuspecting sewists. Having to spend more time TRYING to get the damn thing to sew than actual sewing time, I am ready to haul that very expensive junk to the woods and shoot it full of holes.

So Disappointed,

Carol K
Mar 08, 2022
 Disappointed
by: laura Green

I could cry, bought my B820 used and need to join your group to file a law suit. Haven’t even payed it off and it’s been back to dealer monthly.
Jan 01, 2022
 820 dissatisfaction
by: Anonymous

I have been using the 820 for many years. It's been in for service more times then I can count. Tension and breaking thread the biggest problem. What I love is when my local tech talks down to me like I'm an idiot. I have lost faith in the product and the techs I have to deal with
Aug 29, 2021
 bernina 820
by: Anonymous

Bernina 820's were first made in 2009 as I purchased one of the first ones. I believe they were discontinued about 5 yrs later so approx 2014 so it's a bit risky buying a machine that is at least 7 years or more older. How many stitches were recorded on it? As Bernina progressed to 830's 880's and then 790's they have improved much over time.(I have owned all of them) My 790 is the best of the best that they have produced
Aug 28, 2021
 Bernina 820 regret
by: Anonymous

I too am so upset about this purchase.....it has been trouble since the day I purchased it...I am back to my Patchwork Activa 230...that is a real workhorse....while this expensive monstrosity clutters up my sewing room.
Aug 04, 2021
 Never Bernini again!!
by: Marilyn Summers

I will NEVER allow another Bernini to darken my threshold! This 820 has been a nightmare!

Especially when I trusted the dealer I bought it from!

Nightmare! Bobbin awful! Keep taking it back! Was told they cleaned it! I couldn’t sew long enough to have it cleaned when I took it back again!

I will stick with Viking! Husqvarna is trustworthy!
Feb 03, 2021
 Don't know what to think.
by: Patricia L

Dear Anonymous,

Your complaints are like many others I have read over the last few years, unlike others I have had my 820, and have never really had any of the problems that others are having. I have used my machine almost daily for the last 7 or 8 years and am just now having the problem of the upper needle threader not working all the time. One thing I did read some time ago is that it is best for the sewing machine to be in a room that is not freezing cold, also if you go on YouTube, and follow the instructions that the Bernina Boys instruct on how to pull the bobbin thread into the bobbin it might help. I always check with a small handheld mirror to make sure the thread is in the groove before I close the bobbin cover. The machine will not sew correctly if the thread is to one side versus being in the center of the clasp looking thing. I'm not sure I have explained this very well, but by looking with a mirror to the bottom of the threading path on the bobbin, you should be able to see what I am trying to describe, and while it seems like a waste of good thread you really do have to pull out a very long tail for the thread to be seated properly.

Best of Luck,

Patricia L
Jan 31, 2021
 Boy do I feel stupid
by: Anonymous

After I retired a few years back I decided to try quilting. I purchased the 820 and the Bernina longarm frame a year ago, second hand. I had done some research on the 820 and the only negative feedback I had seen was around the automatic needle threader and the upper threader both of which I asked specifically about from the owner ( no problems according to her) ...little did I know there were so many more issues!

I am sure she laughed all the way to the bank as she watched me drive away. I wish I had found this site before I purchased it. What a nightmare.

My husband turns up the volume on the TV to block out the sound of the profanity I let loose when I try to quilt.

Although admittedly I don't have problems with the auto needle threader or upper threader, skipped stitches and breaking upper thread are regular occurrences. I have tried everything, various needles and sizes, and varying the tensions, etc. I regularly clean and oil and use only quality thread. I wish I knew how to fix this as I use to enjoy sewing and I am reconsidering my hobby selection.

I am bringing it to the repair shop on Wednesday, hopefully they can help.

I doubt it based on the feedback from everyone here.
Oct 14, 2020
 820 for sale...cheap
by: Anonymous

I, too, would like to know who these eager purchasers are.

The 820 was and continues to be a bad decision.
Oct 13, 2020
 Troubling machine
by: Anonymous

I have had this machine for about 5 years now. It is a very frustrating machine.

I spend some time just trying to get it to sew almost every time I sit down to sew. Lots of same issues as mentioned in other comments. The dealer told me that I did not sew enough on this machine. It was a workhorse and needed to be used every day. He knew lots of women who would love to have this machine. I asked him where they were I would sell mine.

They would always offer me more sewing instructions on the machine.

Almost always they would have to call the repairer for help.
May 09, 2020
 May work for your bobbin problem
by: Patricia L.

I have read some of the comments about the Bernina 820 bobbin problems.

If the little silver marks on the bobbin are scratched it will not be able to read the bobbin and an error will come up that says there is no bobbin inserted.

What I have found is that I keep pulling on the thread until one of the silver marks that is not scratched pops up then I hold on to the bobbin so it won't advance while I put what can be a long tail in the thread cutter, close the bobbin cover and it thinks that the bobbin is okay, and will proceed to sew.

Maybe this will help someone who is having difficulties?

Also when putting in a bobbin I try to make sure my fingernails don't touch the face of the bobbin where the silver marks are.

From the Editor:

Thank you, Patricia, for taking time away from your stitching to share your solution. I'm sure my readers appreciate the help!

Piecefully,

Julie Baird
May 01, 2020
 What a nightmare
by: Debbie Avenell

Same problems constantly in the workshop
Always bobbin problems
Computer put up errors when there aren’t any
Stay well clear
Jan 22, 2020
 Bernina 790 Plus
by: Anonymous

I am having problems with the Bernina 790 Plus. I purchased t brand new and it has been in for repairs for 4 months out of the 8 months that I have owned it.

I wonder if anyone else is wishing they had never purchased the Bernina 790 Plus?
Jul 11, 2019
 Bernina 820 Problems
by: Cathryn

I am not a happy camper.

I purchased a coveted Bernina 820 6 years ago for more money than I ever dreamed of spending and it seems to be a very "fragile" machine.

I take it in annually for service and at least a couple of times a year for malfunctions. I picked it up two weeks ago after the annual (expensive) annual service and it wouldn't sew. I called the dealer and she walked me through making it work again, explaining that when they do updates it goes back to the factory settings. While this may be true, I do not recall EVER having these problems before.

Then, yesterday I tried to sew a knit and it skipped stitches, wouldn't hold a stitch, etc. I had the correct needle, thread, etcetera, and even rethreaded it several times. No-go.

When I called yesterday the dealer said, "I think it's time to have a sit and sew with you" like it's my fault. So I'm going in today (an hour's drive) with my heavy 820 to see what's going on.

I am not happy.
Jul 01, 2019
 trade 820 for 790
by: Anonymous

yes, for sure get the 790 - much updated - they haven't made 820's for ages now
Jun 30, 2019
 Trade in 820
by: Claudia nonymous

What’s the deal with Bernina? Are they actually offering a trade in on the 820 & 830 for a 790? Of course, you will have to pay to purchase the 790. They are also offering to throw in a bunch of Bernina accessories that we all probably have.

Is this a reasonable offer?

My 820 is currently in the shop, bobbin issues. It got back from Chicago a day ago I used it a few times until it broke down again. I had to wait to take it back until I was mentally prepared.

What do you all think? Is the discount worth it?
Feb 26, 2019
 820 lemon
by: Bonnie

I bought this machine to replace my old Bernina 930 Record. What a mistake! Been in the repair shop 6 times for the same problem. The spring that the thread goes thru breaks and falls out while I’m sewing. To sew I have to keep pushing the red X. It will sew a few stitches and then quit. No speed at all when this happens.

I can’t afford to buy another machine and am sure to trade it in would cost me a fortune. The company needs to stand behind this machine and replace it.
Feb 26, 2019
 Bernina 820
by: Val

If anyone is interested in a class action, please include me.
Oct 23, 2018
 Bernina Company
by: Patricia

Glynis,

I doubt you will get any satisfaction from Bernina New Zeland, as Bernina USA, hasn't helped anyone that I am aware of.

Apparently, the word is out to all dealers do not admit that the 820 is the biggest "Lemon" Bernina, has ever sold.

The last time mine was in for repair I was reminded that my machine was 7 years old. A Pfaff that I had for 39 years NEVER had any of the issues of this Bernina.

The last week or two of sewing has been making me extremely nervous as the 2 buttons that move the needle to the right or left seem to be sticking.

The thing that really gets me is all the "quilting experts" keep telling the unsuspecting public how great these machines are.

One has to wonder why no one is willing to admit wrongdoing with this machine.
Oct 21, 2018
 And more of the same!
by: Glenis (New Zealand)

I am ready to tear my hair out! My husband has just spent the morning researching the NZ Consumers Act and came across your website and the list of complaints regarding this machine.

My husband bought this machine for me for a significant birthday 5 years ago. Paid NZ$8000 and has been trouble ever since. I take it into the Bernina dealer it was purchased from and every time it is something I have done wrong. The main problems are the auto needle threader, and the stitch width/length dials.

After taking it in last month for the fourth time regarding the stitch dials, was told that the circuit board had been replaced and was working perfectly. Not one month later, the stitch width dial is stuck and will not work.

When this happened last time (Nov 2017) I rang Bernina New Zealand Head Office to speak to the head technician. He advised that the 820 was a good machine with no known issues and that maybe it was just my machine and next time it happened to get the dealer to ring him which they said they have.

Where to from here?.

I really don't know, but I will ring Bernina NZ tomorrow and ask for some definite respond as to their responsibility. I am not an idiot and have quilted for years and really object to being made to feel like I don't know what I doing and causing the issues myself.
Oct 17, 2018
 820 nightmare
by: Val

My issues are the same as everyone else.

I purchased a demo from a sewing centre near where I live. Each time I took my machine back, they made me feel like a complete idiot. Eventually, I went to Bernina Australia for help. They seemed nice enough, helpful etc. user error.

Hmmm.

The next time I sent it in for issues, their ( Bernina) courier spilt oil through my machine. It will never work again I’m told. You will be getting a new machine to replace it they said.

Great result for me I think. My new machine arrived except it wasn’t new, another demonstration machine with no history. Verbally told it was a Bernina Demonstration Model that had done BUGGAR ALL, their words, not mine.
OK. Let’s sew.

Same problems, turn it off and the threading issues start over. I spent more time trying to sew than actually sewing.

I purchased another machine, ( Bernina 5 ) to use when this one decides not to work.

I am so peed off.

Back to a small machine that I can’t quilt on. My big beautiful 820 sits on another table or on the floor until I have regained some sanity and have another go at the bobbin.

I am at my wits end and a lot poorer for the exercise.

Starting to really hate sewing.

Grrrrrrrrr
Apr 16, 2018
 Your Answer
by: Anonymous

Thank you for your prompt reply. After I had posted I realized (at4;00 A.M.) the following morning what door you were referring to.

I am on my way down to my sewing room now.
Apr 12, 2018
 A hook above the needle inside
by: Anonymous

If you take off the door above the needle. And you watch the needle threading movement. At the bottom left of that movement is a small silver hook that the threading misses on mine.

Don’t confuse this with the bobbin case.
Apr 11, 2018
 Not Sure Where you mean?
by: Anonymous

I have read the post by anonymous 4/10/2018 and I am not sure if you removed the throat plate or the door that you open that allows the bobbin to swing out. I have no idea where or what plastic piece you are referring to as the bobbin assembly seems to be made of metal on mine, is the plastic piece somewhere in the bobbin area or near the throat plate.

I would appreciate any more help that you can give me.
Apr 10, 2018
 I videoed from above with my phone
by: Anonymous

I took off the only cover door and videoed with my phone the movement of the threading and found it was not catching on a hook it was supposed to be. The hook is at the bottom of the plastic movement.

Once I got the thread to hook there I have forever tied the next thread on and pulled it through hence it has been threaded correctly. I even sewed with stretch thread today and it worked. It has been a relief to walk in my sewing room and be a little positive about this machine.

I’m not saying this will fix everyone’s machine. But hope it will.
Apr 10, 2018
 Help, please if you can.
by: Patricia

Jeff, Since you seem to be one of the lucky few who are happy with your 820, I would love it if you could tell me what setting you are using to free motion. No matter the thread, needle, or setting I always have the bobbin thread being pulled to the top or the top thread showing up on the back side of my quilt.

Yes I know it's all about the thread and the fabric and batting I use but this machine has caused me to almost stop sewing! Since this is my one stress relief, I would love to be getting on with putting stitches in not continually taking them out.

Any advice you have would be greatly appreciated.
Apr 07, 2018
 ?
by: Jeff

Wow, I'm feeling so badly that all of you are having such issues with your 820!

I absolutely love mine. I originally bought the 830 after my Artista 170 died in the middle of a quilt I was making with a deadline fast approaching. My dealer made me an offer on the 830 that I couldn't refuse.

I loved the 830 so much that I purchased an 820 the following year to keep on the frame for use with free motion. Having said that, I really enjoy piecing on the 820. I haven't experienced any of the problems mentioned in other comments here.

I did have an issue on the frame with the bsr connected with both machines, where arrived skipped when moving the machine backward and to the left. My dealer suggested I use a larger needle size for the free motion quilting I was doing with the bsr and that would probably solve the problem. I used a size 16 in place of the size 14 I was originally using and that solved the problem!

I do only use Aurifil threads on these machines as the high speeds they sew at do tend to breakage when using Mettler and Guttermann threads which were always done on my 170.

I am very satisfied if not impressed with the consistent stitch quality on both my 820 and 830. I've made quilting a daily event now simply because I love sewing on these machines. I wish you all the best and hope that things turn around for you!
Apr 07, 2018
 So disappointed
by: Michelle

It’s good to know I am not alone.

I bought the 820 for the throat space to quilt. It has been to the dealer many times for problems with the thread cutter mangling stitching, and it’s inability to sew with monofilament/metallic thread. All kinds of issues.

It was such an expensive machine and I love Bernina, but I regret this purchase.

They are no longer even making this machine—that says it all!
Mar 07, 2018
 Junk
by: Anonymous

I’ve went thru three 820 sewing machines which were sent to Bernina in Chicago and could not be fixed. My dealer at the time tried to help but the machine is junk.

How does the Bernina company get away with it. In truth it should be a recall. Why aren’t they standing behind their product?

It’s horrible because I have older machines that worked awesome. But if a dealer does take it in on trade what is the amount they are offering and what type of machine is safe to trade it in on?

Has anybody been happy with the 7 series machines?
Mar 05, 2018
 Same Problem with walking foot.
by: Patricia

I had the same thing happen, with my walking foot. It just dropped off on to the quilt that I was working on. Of course when I got it to the dealer it was my fault, like all the other problems are with this over priced machine.

Don't even bother with Bernina, USA, as they will tell you how sorry they are that "this has happened to you" and then they suggest you take it over to your Bernina dealer, have them box it up and send it to Illinois, or some place around there, all paid for by you and if your lucky they will redo the factory setting. No mention of how long this is going to take.

I have absolutely had it with Bernina.
Mar 03, 2018
 walking foot
by: Anonymous

Walking foot fell apart. How to take off top cover and back cover to repair. I will not take it to a Bernina dealer.

Is there a vidio or a repair manual?
Feb 21, 2018
 820 worked well first couple years then
by: Anonymous

Simple cleaning with no problems led to couple months in shop. When it came back just finicky and problems one after another.

Never buy again. Think lesser expensive machines in 500 are better from what I hear.
Jan 18, 2018
 Thank you
by: Kelly

Ladies, first off let me say that I am deeply sorry for all that you are going through or have gone through with this beast! And the money spent. Shame on Bernina for not making things right! And double shame on the individual retailers for treating you with such disrespect. I would tell then all to go to hell! However, I thank you for sharing your troubles because I saw an ad on KSL.com for the exact same machine and I was so excited! The price was very reasonable for a used Bernina 820 at $2,000 vs new at 8,499 on one website I found. I wanted this machine for the deeper throat as my Pfaff Quilt Expressions 4.0 is limited. I was planning on driving up to SLC this morning which is 2 1/2 hours from where I live to purchase this machine. Last night as I went to bed, i picked up my Ipod to find the ad to show my husband when I somehow, stumbled on this site with your comments, not sure how this happened but, thank you God for leading me here. I will wait to find the machine I need with a deeper throat versus giving my husband's hard earned money on a shameful company. I am truly sorry for your troubles and I hope that somehow you can recoup what you have lost. P.S. you are NOT idiots, you are all smart women who got taken by a shameful company with a bad machine!
Dec 27, 2017
 Now using Bernina 740
by: Anonymous

My dealer (The Quilt Company near Pittsburgh) finally traded my 820 for a Bernina 740. I haven't free motion quilted on it but so far, I am ecstatic. It works!
Dec 22, 2017
 I fight this machine every time I sew.
by: Anonymous

I too have been struggling with the 820.

I purchased it a few years ago for the large harp space for quilting. One issue after another from skipped stitches, stitch length button would not work and I cannot use monofilament thread. The foot pedal is so annoying and unpredictable; sometimes it starts immediately and other times is won't start at all.

I have tried different foot pressure, different needle positions and starting with the hand wheel. So frustrating!

Most recent issues was with the alphabet stitches. Worked fine on Monday, stitched name on quilt. On Tuesday, the alphabet stitch would not work at all. I just got straight lines for each letter. I made sure there was no issue with the stitch width. Today when I attempted to select the alphabet stitch, the screen "scrambled"; nothing was visible to select, just pixelated colors.

I turned off the machine and restarted and the screen returned to normal.

When I purchased from the Bernina dealer I specifically asked if there were any issues with the 820 and was emphatically told there were none. That it was the perfect quilting machine for my needs. I live a few hours away from the dealer and when I leave it, takes the weeks and weeks to fix it.

I had a Bernina 630 that I loved. I gave it to my sister when I purchased the 820. Wish I had kept it. I am done with the 820.

I have ordered a new machine (not a Bernina) so I can quilt without fighting the machine every time I sit down to work.
Dec 21, 2017
 Mine is also a lemon
by: Sherryl Buchler

From day 1 I had problems with tension while quilting...for the first couple of years it was in and out of service every couple of months. Also the threader never worked properly.

My dealer told me I had to use a SPECIFIC brand of thread while quilting!!! I had asked them to send the machine back to Bernina but they refused... of course, the dealer is no longer in business and I am stuck with a very expensive door stop.
Nov 14, 2017
 message for KK
by: Pat Power

KK - I've had a look at the manual -

Page 18 is about manual threading (but remember this is a computer and not a manual sewing machine) - manual threading is for very small needles, very thick thread - but you still need to go through the automatic cycle and activate the hand on the screen so that the machine bypasses the last action of putting the thread through the eye of the needle.

Page 43 - press the "set up" icon bottom left hand side of the screen and choose the "eye". Top icon is thread, middle icon is bobbin - the eyes need to be open (closed means they are turned off) -

Hope this helps - am more than happy to try helping you
Nov 14, 2017
 message for kk
by: Pat Power

sad to hear of your problems - I loved my 820 and have progressed through 2 830's and to the 880 and 880 plus. There is a long learning curve to these machines.

However, to your problems 1) you cannot manually thread these machines 2) if it says the upper thread is disabled you need to go to the thread icon and activate it.

My guess is that it was turned off because the previous owner wanted to stitch holes in paper for a pattern. It maybe that once it is activated it may allow you to automatically thread the machine.
Nov 12, 2017
 Threading
by: KK

I was gifted a used 820 machine. I can't even get it threaded.

Watched YouTube videos and I think I'm doing it correctly, but the auto threader won't even move. How do I manually thread it?

No images for this in the owner manual.

Message appears that the upper thread tension observer is disabled. Not sure what difference this makes.

Can't even sew a straight single stitch.
Jul 18, 2017
 Another Problem
by: Patricia

Yesterday while I was at the dealers showing her how the decorative stitch would sew a few butterflies, then sew something that didn't even resemble a butterfly.

She showed me how she could sew them out on the new 990. I'm not sure how this was supposed to benefit me.

I came home because the dealer thought I had done something wrong, same thing today! If I could afford to I'd throw my 820 in the yard.

It is really surprising to me that Bernina would rather ignore the many problems instead of trying to do something that would satisfy their customer. Volkswagen bought back a lot of cars.

It's time for Bernina to buy back a lot of 820s.
Jul 14, 2017
 What to do???
by: Anonymous

After reading all of these posts I have nothing more to add but my agreement that the Bernina 820 is a disaster.

But... what to do?
Stay with Bernina ( I have invested some $$ in various feet) or switch brands.

Better the devil you know then the devil you don't...?

What have others opted to do?

Frustrated in Canada
Feb 16, 2017
 Needle threader
by: Danelle Hodgson

I've had a love/hate relationship with my 820 for six years.

My needle threader didn't work from the day I picked it up, but unbeknown to me was the fact that even though it didn't work, you still had to press the button so that the machine would go through the motions and the top thread would seat properly. Then I have to manually thread the needle anyway. It gets even funnier now because the needle threader comes down, tries to thread the needle about halfway down the shaft of the needle and then stays down.

It looks like a drunk trying to put a hotdog in his mouth and poking himself in the eye.

I then have to pull down and release it to make it spring back up. My dealer is 400klm away and has had two attemps to fix it, so basically I just gave up on them.

The only thread it will accept for quilting is Robinson-Anton Rayon in both the top and bobbin. luckily this is a nice thread as I have spent days researching and testing different threads, tensions and needles with no luck. Don't even bother with monopoly or metalic threads unless you first remove all the sharp knives from your sewing room.

I never commence a sewing day on my Bernina without having all the tools at hand, as inevitably, I will need to remove thread from either the top or the bobbin casing somewhere.

Oh and dental floss is my friend.

My husband came home one day to find me sitting with my head against the 820 crying. I've been quilting for about 15 years but felt like such a loser for getting suckered into shelling out $6000 Aus for this.

But on a good day, when all the planets are in alignment, you will find me in my sewing room having the following conversation "hello there, How about we have a little fun today and do some free motion quilting".

If Berni agrees and plays nice, I dare not stop.....because if I even think of turning him off and going for a coffee, he may just change his mind.
Dec 22, 2016
 Junk on the quilt frame! 820 QE
by: Anonymous

I bought the 820 QE and frame in 2008 and have had to fight with skipped stitches when on the quilt frame!

On the sewing table it really runs nearly perfect, so super frustrating to trouble shoot!

I'm ready to take my losses and find another solution. I will not be going to Bernina even though that is all I've sewn on for 30 yrs.

The local dealer is useless in helping me. They offer no insight as to Bernina's position on this lemon...and I don't want to spend money to trade it in only to get another disappointment.

I'm thinking about filling out the survey to participate in a class action law suit. I'd need more information about what that really means, maybe somebody can explain the implications better.
Nov 19, 2016
 Bernina 820 problems
by: Claire Felong

I'm reading on the Bernina Yahoogroup and this group about all the problems with the 820/830 and I am adding to this complaint about having to send it in for service every 2-3 months at great costs with the same problem every time. Basically, it won't sew.

Several have said there are insufficient people to do a class action but I do not believe this is so. I have prepared a SurveyMonkey surevy for those who are interested in starting a class action suit.

Please go to this link to complete it and forward the link to anyone you know that might be interested.

https://www.surveymonkey.com/r/KGG8W5Y

Thank you,
Claire Felong
Redwood City CA
Nov 07, 2016
 Bernina 820 problems
by: Dena

I too have had all of the problems others here are posting.

This is a machine that I wish I had never purchased. I have the frame and have made quite a few quilts on it. I quilt only as gifts for family and friends as a hobby so those recipients are thrilled that I completed the entire quilt myself.

With that said, the quilting whether on the frame or free motion just on the machine has been a huge struggle with the skipped stitches and thread breaking.

For the price of the machine I could have paid a longarmer to do all the quilts I've made plus some and had a very professional finished product.
Nov 05, 2016
 820 The most irritating machine
by: Anonymous

Since day one, this machine has been having problems. The machine having problems is one thing, but the non-committal behavior of the company and their dealership here in the Middle East is an absolute disgrace. Reading through this blog, I sense this appears to be a worldwide problem, completely IGNORED by Bernina.

Yes I've had the machine since it came out.

Yes, it has been back to the dealer many times.

Yes, I did not receive an acceptable support.

Yes, the 2000$ brick does not work.

TOTAL WASTE OF MONEY
Oct 20, 2016
 I feel your pain
by: Anonymous

There has been nothing professional about this machine! I can't trade mine off either. And the shop where I bought it has so many to sell that have been returned to them it's been 3 months and not one word of when mine will be able to go.

And really feel bad that they are trying to sell it to someone else!

I really think we need a class action for these!
Sep 18, 2016
 Ripped-Off!!!
by: Anonymous

The Bernina 820 is worthless!

We have had problems from the first week we owned it. It has been with the dealer as much as it has been with us. Each time we get it back it was because we were using the wrong thread, we weren't threading it properly, you have the wrong settings...etc, etc, etc.

We tried to trade it for a different model, an upgrade, and the dealer wouldn't take it on trade...What does that tell you!!!

If you have any inclination of buying a quilting machine, I would not buy a Bernina 820.
Aug 18, 2016
 The Learning Curve
by: Anonymous

The first year I had my 820 I felt like running over it with a semi truck.

By talking to a few techs I found out that the 820 machine is built around the threading system.

Always use the auto thread button. Give the thread a little slack where it comes off the spool. The thread won't pull back on you that way.

Have had my 820 for 3 years now. Is a learning curve, but now we have bonded & I love her.

Still learning.


From the Editor: Thank you for sharing the tip about threading. I hope other owners will find it helpful, too!

Piecefully,

Julie Baird
Jul 05, 2016
 Bernina 820
by: Pat Power

I stumbled across this website and am astonished at all the problems people have had with this machine.

I purchased an 820 when they were first available in Canada. Yes, there was a long learning curve for me but the machine came with 3 days of intensive training and excellent support from the technician both when it was my learning or a problem with the machine. The store provides such good support that I eventually traded up to an 830, again with 4 days of training included in the price that I can take over again at no charge if I wished so 2 years ago I traded up again to the 880 - lots of help on the Bernina website, bernina blog, Bernina youtube videos and registered for emails from them.

I can phone or email the store anytime with questions and always get a response. Even after 2 years, I am still learning things that the machine can do from their videos that come in their emails.

So my learning in all of this is it is VERY IMPORTANT to have the support of the store that you buy from.

The Bernina warranty is carried by the store that sells it and not the manufacturer and is not transferable if you sell your machine.

I am sad that so many people have had so many problems that are unresolved.
Jun 24, 2016
 No Trade
by: Anonymous

Went to trade this pos and found out they won't take an 820 QE in on a trade. Even Gammill knows the reputation on this Bernina 820 QE.
Jun 21, 2016
 Bernina 820
by: Joybelle

I agree with everyone.....what a lemon.

I have talked to dealers and today over heard a Bernina dealer responding to the person who answered the phone which I wasn't supposed to hear, "Oh an 820, a dog of a machine with lots of problems", then I got fobbed off saying I should get in touch with Bernina Australia....their answer 'Not their problem, they only sell them to the dealers".

I really love all of the features, if only they worked consistently!! My husband and I have spent all day looking at You tube videos and found a problem with the spring in the bobbin being installed incorrectly, we fixed that, but would never admit it...it would void the warranty!!

It worked for a while then went to wind a bobbin and that didn't work....will take it back to a repairer one more time, then give up. It was recently serviced.

Looking at Brother machines now.
Jun 13, 2016
 Tension problems again.
by: Arisaid

November 09 my husband got me a Bernina 820 when I was told I was in remission from lymphoma. It has been back for tension problems so many times I have lost count. I have to resort to using my 980 Record which is over 40 years old. Thank goodness I didn't get rid of that machine. I am waiting for Bernina in Sydney to phone me back. I am really over this. The Tech gets it going fine and when I get home and use it do a test piece and then it stuffs up again. Beyond disappointed and frustrated.
May 16, 2016
 I hate the 820
by: Galen Nippert

I bought my 820 when it first came out, and started regretting the purchase almost immediately. I hate the automatic threader, and have had to take the machine to the shop repeatedly to get it readjusted. The machine is so touchy that it is impossible to just sit down and sew.

I bought a Janome 6600 as a backup machine, and use it much more than the Bernina. The only thing I like about the Bernina is the large space under the head, which allows me to machine quilt large quilts. As the Bernina is broken AGAIN, I am going to go look at upgrades to the Janome.

I guess the Bernina will end up in the closet; a very expensive mistake.

A friend of mine also has the Bernina 820. Between our two machines, the local sewing machine repair shop stays very busy.
May 06, 2016
 Test Trial of Used 820
by: Vince

I am new to quilting and Bernina dealer was allowing me to trial an used Bernina 820. From what I see from the reviews, I should stay away from the unit. Is that what most would say?
Mar 31, 2016
 Class action time
by: Anonymous

I have owned my "dream" machine for 5 years.

I bought the 820 with hopes of taking my quilting and sewing to the next level, after sewing for over 40 years. I sew ALOT, having worn the feed dogs down to nothing on my other machine.

"Tension" adequately describes the experience of owning this machine. I, too, have been insulted by the local dealer, and this machine just keeps giving me problems.

I'm selling "the beast".

Meanwhile I am very happy with my Elna 540, owned for 2 years and sews everything and most all thread types with minimal amount of time to adjust.

I'm sad that a company with the reputation Bernina had is willing to allow this to continue.
Feb 18, 2016
 Embroidery-dual feed issue
by: Anonymous

I have an 830 and keep getting an error that says my dual feed is not fully retracted when I try to use the embroidery module. I contacted a friend's husband who is a Bernina repairman--he ran me through some diagnostics and said I need a new sensor, so it will be off to the repair shop for me. The sewing functions all work--just having the issues with the embroidery.

My machine is 6 years old and this is the first real service it has required. It is a bit touchy sometimes, but usually I can figure out the issue and get it working again. I oil it regularly, keep new needles on it and keep the bobbin area clean. My BSR works for the most part (I just used it with a chalk pounce and that was a mistake).

So very sorry to hear about the issues you are all having. I sure wish Bernina had more 'self help' videos or material available, including the ability to purchase the sensors. It is a real waste to have to drive the hour to my nearest repairman to get the thing serviced.
Jan 06, 2016
 Got rid of it
by: Anonymous

Gave my 820 away...
Jan 05, 2016
 Aaaaaaargh....what more can i say?
by: Melinda in Virginia

I havre an 820 purchased in 2013 and a Grace frame with Quilt Motion purchased same year. The machine has virtually always been on the frame, I don't use it for other sewing. I have yet to ever, and i mean ever, turn the system on and have it work from the get go. I have yet to finish a quilt without problems, some of which required picking out lots of stitching. In December 2015 I had it serviced, routine checkup, because I had decided to sell it, and the frame, Too frustrating....I just want to SEW. Got it back from its checkup, told it is in perfect condition with very low hours (no kidding...it never runs to accumulate hours!). The technician updated the firmware. Got it home, got it set up on the frame and the @#$%# thing will not work! It sews for a couple seconds then the quilt motion screen says "sewing stalled". Click resume, 2 more seconds of sewing. Works perfectly with the BSR for free motion quilting. After more than a dozen hours on the phone with Grace, and them trying everything including sending me a new circuit board and all new cables, they threw the problem back saying it is an 820 problem. Worked with the Bernina sales person at my local shop, a very nice and very knowledgeable person (sold me the Quilt Motion). She thought it might be the software update and downloaded a prior version from the technician website. No dice, my machine simply locks up with that version so the only alternative she could suggest was to reload the updated software, obtained from the website. To do that she had to walk me through a back door way to start the machine since it was frozen partway through the startup process. Now we are back to square 1....stitches a second or two and stalls. I am ready to post an ad that says "Free to good home-sewing machine with behavioral issues". If anyone responds to the ad, and asks how to work the setup, I will just have to say "beats me - it's all yours!" Has anyone had this same problem??? If so, please let me know if you solved it, and how. I JUST WANT TO SEW, and quilt I bought a sit down Husqvarna quilter and I LOVE it, works, simple, no fuss, no bother, no computerized quilting but I don't care....I can manage myself.
Dec 10, 2015
 solving problmes
by: Anonymous

I've worked through many problems with my 820, I've permanently turned off the top thread sensor as it was a constant interruption, tension is something that I have conquered for various thread types, I routinely drop the top tension every time I sew.

You must always use the automatic threader because this also does something about seating the thread correctly. Now she and I have bonded and I adore her, but the learning curve has been very steep and she has had to go to Sydney on two occasions for adjustments.
Oct 18, 2015
 820!!!
by: Angie

I have all the same problems of everyone who has posted on here. If anyone figures out a solution, please include me... I am so disappointed!

The technicians of course blame me the user... I've been quilting for 20 years and this machine has been nothing but trouble and of course it is all me according to the technician....

What to do??
Oct 13, 2015
 More of the same
by: Anonymous

I just found this site, I could have written all of the entries.
I have had the 820 machine for six years, I excitedly bought it the first year it was introduced. I "used" to be an expert sewer, but the dealers have me convinced that I am the village idiot and incapable of running a sewing machine. ( I have been sewing for 50 plus years, and this is not my first computerized machine)

My husband has forbidden me to even mention the B word in his presence.

I recently decided to suck up the loss and trade the whole works, including the frame, in. Guess what two dealers in two states will not trade it in. I don't know what to do with it or about it. I would not have another Bernina product in my house.

I don't know about legal matters but if a legal complaint is ever initiated please notify me.

Ps I bought a Brother computerized machine with a long throat and it works like a dream, actually sews when I turn it on. Have had it for 2 years, with zero issues. I have always owned a Bernina, and had no idea how much I would like the Brother.
Jun 27, 2015
 Dud sewing machine .
by: Kate

I too have issues with my Bernina 820. It is constantly being returned for service.

Tomorrow I intend to ask for a replacement. Will never buy another Bernina.

Loved my 2 Pfaff's and my Janome which I still use at my summer home.

I've been sewing for 50+ years. Am so frustrated now I just don't enjoy it any more.
May 14, 2015
 Tamar Smith
by: Breatherightaway

What happened after the shop sent your 820 back?
May 13, 2015
 820
by: Anonymous

I think this machine is a piece of junk. Bernina should be sued for shipping machines that just do not work.

One of my problems is thread breaking. My dealer said my thread was cheap. He recommended Auriful, this breaks also. I took it back to another repair person who suggested I lower the tension from 3.0 to 1.75, the thread breaks less, but the stitch looks funny. The thread also bunches up at the bobbin. The thread still breaks.

I made the mistake of also buying the frame to machine quilt. What a joke, I will never be able to use the BSR so will never be able to quilt my own quilts.

I paid $6800 for both the machine and frame.

An expensive mistake...
Apr 18, 2015
 top thread snags in bobbin race 820
by: Desperate

Please does someone have a cure for this---repairman says it works?
Thank you
Apr 17, 2015
 820 Big mistake
by: Anonymous

I bought this machine and the Grace system including the 10 ft frame from the dealer (only 2 in my geo area--if you call a 1hr drive my area!) and have made just 1 quilt...into the dealer, says it's fixed.

Get it home and again I can't even get the machine to pull up the bobbin thread. The upper thread hangs up in the bobbin....I spent an extra year working to pay for this machine. Could have bought a Janome for less.

I am actually embarrassed that I have spent so much for so little productivity. Actually moved to a rental place w/a room long enough to house this system---my husband is frustrated--we could have bought a cheap car for the price.

Just add my e-mail to the class action list.
Apr 10, 2015
 Some good news
by: Tamar Smith

I own a Bernina 820 which has given me nothing but $6000 dollars worth of misery.

BUT good news, my dealer is going to send it to Bernina -- that is 'where to start the process.'

I want either a machine that works well and easily or a refund.

Keep trying folks. There are too many of us here not to get some satisfaction.!
Apr 07, 2015
 Another Bernina 820 wounded quilter.
by: Nancy

Well,ladies....my question would be: just how does one begin a class action law suit?
Apr 02, 2015
 class action
by: Shirley Brown

I'm all in for a class action suit.

I bought my 820 when I retired in 2010. It is a dog. Tension problems galore.

My dealer in Concord, North Carolina talked down to me when I took it in asking for help. Told me I was using cheap thread and that was the problem. I'd only been sewing and quilting for 30 years at that time.

After much complaining directly to Bernina, they had me send it back to them and they replaced 4 parts. Still a dog!

Tried to sell it to someone recently who had a Bernina specialist check it out. He worked on it for four hours and told her not to even consider purchasing it. So it sits in a closet.

You are all right. Bernina should have recalled the machine or at least taken it back as a trade in.

Lesson learned: Never, never, never buy a machine until it has been out long enough to have all the bugs worked out or to find out if it's a lemon. Expected more of Bernina.

Sorely disappointed.
Mar 26, 2015
 Joining the throng
by: Joanne Gaul

I'm another dissatisfied, horrified Bernina 820 owner. It's been totally replaced once with no help, and I've about given up sewing because it's so discouraging to spend more time fixing it than actually sewing.

I miss my old 1230 so much. And can't believe I sold it! I'm ready to cut my losses, as great as they are, and start over.
Mar 23, 2015
 Sorry I bought it, but most of its features I love
by: Anonymous

I wish I had bought another brand with the same quilting space. I love most of the features but I have had more problems with it than any other machine I have ever owned, I started with a 1020, then the Artista 170... They were flawless...thread gets in places it shouldn't, threader doesn't work, clock is crazy. I don't seem to have the tension problems everyone says the do, and my BSR works fine.

I am stuck with this machine for the rest of my life because of the price...thinking there are other brands much less expensive that are more reliable.
Mar 22, 2015
 Error message
by: Anonymous

Aileen I just received same error message after a recent servicing (January 10, 2015). How was your resolved? I have to say. I hate this machine. If it wasn't so expensive, I would have replaced it! Sad.
Mar 02, 2015
 820
by: Ruthann

I was searching to find out how much my 820 is worth so that I can sell it - It's noisy - stops working for no reason then you have to work to get it going again and I came across this site. The tension is also not perfect - it should be since it is a Bernina. All should be perfect. At a Sewing Expo I spoke to a Bernina rep about how I didn't really like the machine and he convinced me (at the time) that it is a great machine. It was VERY expensive - even on sale. It was to be my final sewing machine... I'm upset.
Feb 22, 2015
 Bernina 820
by: Breatherightaway

If this machine were a man I would throw him out and I would care what he took with him as long as he never came back!

It's absolutely worthless.

Not one time has it finished a quilt perfectly, not one single time.

Problems galore!
Feb 06, 2015
 Software has locked the machine
by: Aileen

Sunday I had skipped stitches. Tried several things. Took a break and then it worked properly.

Thursday it won't sew at all and a warning picture showing the needle hitting the presser foot appears and the red X. There is no override, a 1D foot, the 9mm plate, and it is programmed into the machine.

I have never seen this error message and assume it has to do with the latest software update I did I January. Well, I guess I can throw it at the service rep when I take it in.

Just serviced in December.
Feb 03, 2015
 endless problems
by: Claudia

I woman that I spoke with in Chicago is Cathy phone number 630-862-3536. We should all call and E-mail Bernina our concerns.

Does some know the E-mail for Bernina - both in Chicago and Switzerland?
Feb 03, 2015
 Endless problems
by: Claudia

Continued...

Since Bernina and the dealers will not stand behind their machine, we should start a class action suit! If were were a group of men instead of woman some type of action would have taken place.

In November, 2014 I spoke with Kathy in customer service in Chicago. She said I would have to have a dealer ship my Bernina 820 to Chicago at my expense. I would have to pay for labor cost of which she could not tell my what there labor charges would or even how much they charge per hour. She also said I would have to include a note with the machine stating the problems. That Chicago hub would only repair the problems I state on the note. I choose not to go this route because of all of the variables. I am going to call her again this week.

After fiddling with my Bernina 820 for many years, I have had no success in getting a working machine. The value of the machine has gone down and I can not sell it on eBay or any other place in good faith knowing its history. So the machine is worth nothing and so is yours!

I did speak to one honest dealer in another state and he said not to mention his name (watergate), but Bernina should have recalled that machine. That Bernina is well aware of the problems of Bernina 820 and 830. To be fair, Bernina has done updates on the 820 and 830 and they did replace my hook which the new one is not working.

Bernina needs to step up to the plate and recall these machine replace or truly fix them.

Where do we go from here? First of all we need to set up our own forum to communicate to each other. Find a class action attorney who would be knowledgeable in machines.
Feb 03, 2015
 Endless problems
by: Claudia

(refer to my notes 8/26/14.)

My machine was in the shop for 5 months waiting for a replacement Hook which was paid by Bernina under the warranty. I got it back in Nov 2013.

I have a busy life and hadn't the time to sew. When I started repairing some clothes problems again started. Back to the shop.

I tried to use my BSR to sew a wall hanging for a quilt show in February. The thread kept breaking. Back to the shop.

Three months ago Nov 2014 back to the shop tension thread breaks hook locked message. They said I was using the wrong thread BSR skipping. Returned in December, 2014 and January, 2015.

February the hook is jammed again I only sew a few stitches. No visible thread can be seen. My dealer charges $250 to service the Bernina 820. I think the new hook is no good.

Will continue...
Jan 29, 2015
 The comfort and pain of hearing the same story....
by: Amanda Evans

The stories are all the same. Like me you have all bought the 820 with the great hope that it will deliver the performance you expect.

My old 1120 is a dream machine and works wonderfully. So I paid $7500 and on a 'symposium special' for my new machine that works about a well as a outboard motor for sewing quilts. At least with an outboard motor you might get somewhere.

The problems were all those you have mentioned - tension, false warnings, constant jams, the bsr foot being as useless as a flat tire, continuous skipped stitches. They have usually blamed me for using the wrong thread. I was using Gutermann 50 top and bottom - the simplest and easiest thread I could find. They then said Gutermann wasn't that good these days!

What a crock! I have been thinking it's me, so it's a comfort to know it's not me.

I feel really angry and would join a class action in a flash. If they have upgraded the most recent models why don't they accept our 820 bodies back and replace the faulty components - especially the bobbin mechanism and the tension devices?

If they don't make this right Bernina will lose their reputation altogether, which is sad. Taking a hit on the overhauls would still be cheaper than trying to rebuild a multinational brand from rock bottom. We have power in our numbers and telling the same stories.

Girls it's not you! Power to us to get some action! Social media is a very useful tool because now we can talk to each other whereas before we were isolated, frustrated complainers.

No longer!
Jan 24, 2015
 troubles with Bernina 820
by: Evelyne from France

Hello,

I live in France and I am also a Bernina 820 owner. I bought it in May 2010. Summer 2012, I already had this engine repaired four or five times by the seller I had bought it from. In December 2012, realizing that I was more and more annoyed, he eventually sent the sewing machine back to the importer located in northern France (for my part, I live in the south-west of the country).

At this occasion I wrote to Bernina Swiss, to the importer and also to the seller to point out that it was unthinkable to consider these troubles as an ordinary breakdown, that I was convinced that it was a manufacturing defect in this series and that I requested a refund or the machine’s replacement.

Reading your posts, it is definitely confirmed. Bernina had certainly not the means to achieve its ambition when the company brought out this model. This can happen to the biggest companies, what I blame them for is the way they manage this trouble, a car manufacturer would have recall the cars and found an amicable settlement with its customers.

Today, my B820QE is again under repair since the sixteenth of September, as it was the case a little more than a year and a half ago; first to the seller and then to the importer (in the north of France). I talked to the technician on the phone who tried to reassure me saying that she had replaced many pieces again and that the cost of these ones were borne by Bernina, but not the labour and the transportation either of course… I was also told (by the same person) that this model will not be commercialised in France any longer in 2015, whereas it will still be sold in the USA. When I asked why, she simply told me that French customers are more demanding in case of troubles, that they make a fuss more often than American customers who are usually more accommodating.

It is purely and simply outrageous. Bernina is said to be the "Rolls Royce of the sewing machines"… Except the price we paid our machines, I can’t see any possible comparison. Indeed I truly doubt that RR behaves that way with its customers.

I got in touch with my lawyer today, and I encourage you to do the same because you seem to be a lot. The behaviour of Bernina is definitely unbearable.
Jan 22, 2015
 Problems with my Bernina
by: Anonymous

I didn't realize so many others are having trouble with their Bernina 820. I had the old 820 (before electronic machines) and had no trouble at all with it. Had it for about 30 years.

When I got interested in quilting, I looked for a machine with a little more harp space and a few more of the bells and whistles.

Naturally, I looked at the Bernina.

It was NOT cheap - in the neighborhood of $5000.

My husband did not want me to get it but I pleaded and he gave in because of the trade-in and no-interest for 5 years. Well, I have had nothing but trouble. It's been in for service too many times for as long as I've had it. I did not use it all this past year because we had custody of our 13-year-old granddaughter and I had no time for myself. I had it covered the whole time, I uncovered it about a week ago and the auto needle threader doesn't work.

I have been looking at videos, reading my manual but I can't figure out the problem. It will probably have to go in, again.

About 2 months after I bought my machine from a quilt shop, the shop was sold and they got rid of all their machines and the promises that went with it. They do still have a repairman for Berninas but I'm still upset about the problems.
Jan 10, 2015
 Lemon
by: Anonymous

Really would like to know how to get Bernina on board with handling the problems with the 820. Mine has been in the shop for over a month while a very reputable dealer tries to repair it once again......
Jan 07, 2015
 no power on it now
by: Julia Hale

I have always had Paff sewing machines. I wanted the wide space for free style quilting so bought is 820 Bernina (ONLY ON FRIENDS REMEDIATION)

It has been nothing but bad/trouble.

It stayed at the store for service the 1st 3 months. Shipped to Chicago came back with note saying could not identify the thread I had in bobbin!!! Crazy!! What did that have to do with it?

Today I turn the switch to on and nothing!!! No light. Nothing. I refuse to take it back to Atlanta Sewing Center as they have been so rude and would not take it back and give me another when bad from the beginning.

Would love to have some $$ back but guess not.
I understand all of your problems.

How sad :-(
Dec 09, 2014
 Bernina 820 renamed the Brazilia 2014
by: Maureen

I have renamed my 820 'the Brazilia' as just like the Brazilian team at the 2014 world cup it has FAILED to DELIVER in spite of the price and the hype.

My machine has just come back from head office and I wait with bated breath to see if I can enjoy trouble free quilting. I would happily join a class action so that the ignorant and arrogant agent I have had to deal with can get her comeuppance!!
Dec 05, 2014
 Recourse for Bernina 820
by: Tamar Smith

Lemon laws are American state laws that provide a remedy for purchasers of cars and other consumer goods in order to compensate for products that repeatedly fail to meet standards of quality and performance

I just wrote on the Bernina Facebook page and would urge others to do the same:

"I bought a Bernina 820 (in the range of $5000K) a couple of years ago and it has never worked properly even for regular sewing. It is beyond frustrating and my dealer has not been able to do a satisfactory job of solving the problem. The reason is because this machine is no good, and no amount of reading about changing this or that will solve the problem.

My experience has been echoed by a large number of Bernina 820 users (https://www.generations-quilt-patterns.com/bernina-820-comment-form.html).

I would like Bernina to reimburse me for the machine and I presume that the other people who own this bad machine would like the same thing.
Kindly respond to me via Facebook and we can continue the discussion.
Dec 05, 2014
 Bad Bernina!
by: Tamar Smith

Hi --

Yes, I spent a ton of money to buy my last quilting machine. And every problem discussed is the case with my machine.

I am very interested in a class action suit and also wonder if Bernina might have to respond to a 'lemon law'. I'll try to do some research on this.

As I write it also occurs to me that if we all pressured the Bernina dealers, they might help us. And finally, I think we should make a lot of noise about this on social networks....

If anyone wants to talk about this please email me at tamar.smith@gmail.com
Dec 03, 2014
 Bernina 820
by: June

I live in the UK and bought a used 820 about 6 month ago and I use it quite happily with none of the headaches you seem to have in US.

I have had minor problems with the cogs appearing when I first got the machine but it was me not the machine.

A tip I learned when using my 730 (which used to drive me mad). when the bobbin sensors stopped the machine, which they did every 90 secs sometimes, a blast with canned air cured the problem. I have done this on the 820 and it gets rid of all the fluff around the bobbin.

Do you think the US has different spec machines than UK? They do with cars.
Dec 03, 2014
 Just about had it!!!
by: Anonymous

Bought the 820 four years ago and when it works it does a nice job but if you so much as sneeze on it, you have to take it to the shop which in my case is 2 hours away.

I was trying to finish a quilt today and it just stopped in the middle of sewing, showing me a broken thread icon. The thread wasn't broken. I tried all of the tricks my dealer's mechanic had taught me to no avail, so I called them once again and did you know that if the silver marks on the bobbins are too scratched up it can set off the sensor and it won't sew? That is just beyond ridiculous and to top it off apparently I have a thread bit stuck in the upper part of the machine which I can't remove so I have to take it 2 hours away to have them remove a thread for me for a mere $99 service charge.

Oh how I wish I had waited a year for the baby Gammill to come out...I have to take this piece of trash 2-3 times a year for thread removal. Might as well sell it and save my $300 a year for a REAL sewing machine.

The dealer's mechanic did tell me the 700 Series was a much better machine. He has only had one in for repair. Might trade in if it is an acceptable deal but I hate to pay more for a machine that cost less than the one I bought--might be the only way to salvage the machine.

After that--Never again Bernina.
Dec 02, 2014
 I, too, Regret Buying the Bernina 820 Quilters Edition
by: Anonymous

Hello, fellow rippees.

I, too, have experienced most of the problems with my Bernina 820 as you have. I, too, purchased this machine as the one that was going to see me through my last years of quilting.

I have no recourse.

I am now stuck with an albatross of a machine for the rest of my sewing life. And the ripoff continues.

One of my most recent adventures--This machine was sold for quilting but with the wide feed dogs, little pieces get jerked around and it is very difficult to maintain a consistent seam allowance.

Bernina knows this so they created what I consider a stab at fixing a problem that shouldn't have been there in the first place. They created a new foot 97D to address the problem. They announced it but didn't make it available for months and I object to having to pay ($90) for something that fixed a design error in the original machine.

It is sad that Bernina doesn't seem to care about their customers. I really would not want to be a Bernina Dealer.

Today I have spent 2 hours trying to get the bobbin tension adjusted so that I can machine quilt a Christmas present. I adjust it per the instructions, nothing happens. I adjust it a little more and nothing happens. I change the needle, the thread, the upper tension, and I use the old trick taught to me by my dealer, "If all else fails, turn it off and on. Sometimes this fixes things."

No wonder we all feel discouraged and ripped off. The world is changing and so has gone Bernina!

Good luck, everyone.
Dec 01, 2014
 Bernina 820 worthless machine
by: Anonymous

I had an old Bernina 830 for almost 40 years and loved it - sewed perfectly with never any problems and never needed any repairs. So when I was ready to buy a new machine to really quilt in my retirement golden years, I went straight to the new Bernina 820 ( the quilters' machine).

What a mistake.

How Bernina has changed in the last few years. The new computerized Bernina is a disaster. It must have been designed by someone who had never quilted at all.

It is impossible to thread and can you imagine having to use a dentist tool to try to thread the bobbin. It constantly breaks threads, is slower than molasses, drops stitches, and the stitch regulator doesn't work at all. It is the worst machine ever. I absolutely hate it.

After two years of struggling with the stupid thing, Bernina finally admitted the program had glitches and tried to fix them. Not a good fix.

Even the Bernina dealers admit the machine is not good. Do not buy it. Stay away from Bernina.

The company does not stand behind their products and provides no help whatsoever. A few of the dealers try to help but there is no help for this machine. The best they can do is offer to help you choose a different machine.

I wasted all the money I has saved for so long to buy a quilting machine and now can't afford to buy a good machine. I am trying to sell mine but who would buy it.

Be warned. Never buy Bernina. The company is not what it used to be.
Nov 23, 2014
 Bernina 820 The lemon
by: Maureen =====nz

I agree with everyone of the comments made here, the 820 being my 3rd bernina machine, thought I was getting the Rolls Royce of machines, but instead it is a beast.

I have suggested to my dealer that they should be recalled, but I may as well tell her to fly to the moon. Bernina headquarters have to have the pressure on them, I agree this issue needs taking further.
Nov 18, 2014
 I'm Ready for Class Action Suit
by: Sara Quattlebaum

It is entirely too difficult for me to work on my Bernina 820, although I had the best hopes for it to run like a dream. I'm so disappointed and am still trying to get it to work to my satisfaction.

As many of you know, the Bernina dealerships stand by this machine, even giving free classes on it to help get over some of the hurdles. But their efforts have been in vain, as this machine is just not built right.

I'm fed up. I could go on and on, but all of you have said it all and I, too, would join a class action suit if one were brought.
Nov 15, 2014
 Klunker in KY
by: Sherry

I have had my 820 ever since they came out with them.

It was supposed to speed up and enhance my online quilt business so I was able to justify the high expense. I have had nothing but disappointment and problems which are all blamed on me by the dealer.

It will only sew with King Tut thread otherwise it breaks or gets knotted up inside the machine. The threader and cutter rarely works.

The real kicker is the $1000 BSR! No matter how I use it the stitches skip. Sometimes I can get 5 minutes out of it before the headache starts. Other times it does it from the beginning. I have spent countless hours pulling threads out. The quality of my work is so diminished that I am embarrassed to sell any of my work, so no sales and no business.

I have taken it in numerous times and it comes back the same. They said it was rebuilt for me yet it's still the same. The instructor at the quilt shop has experienced the same skipping that I have on it yet the owner of the shop will not budge in trading me for the loaner I used twice for months at a time with no problems at all.

Now she doesn't get my $200+ a month I spent in fabrics and supplies because I have no business to recoup the costs.

I used to have so much excitement, joy, and pride in sewing. Now my stomach knots up every time I even think about sewing with that machine. Bad thing is I sold my Pfaff when I bought the "miracle machine". Now I have nothing to use at all. I would be all for a class action if everyone wants to rally together.
Oct 23, 2014
 Bernina 820
by: Anonymous

So, I'm one of these partners who has to cope with the frustrations these machines bring to our beloved ones.

Also we made the mistake to trust the Bernina name.

I'm an mechanical engineer and am amazed what the machine can do.....when it wants to cooperate.
The machine has shown all the problems in this blog as well and more. I finally figured out how to get to the service menus which allow me to reset the machine properly.

One of the most frustrating things is the bullish behaviour of Bernina and its dealers. I've gone to the point of discussing our issues during exhibitions and sales events by the dealer we bought the machine from to discourage potential buyers of this machine. Obviously the dealer does not like this but they will not be able to stop me.

Sell only - no ( qualified / competent ) service personnel.

Bernina, shame on you!
Sep 30, 2014
 820 tension
by: Anonymous

The 820 has been in the shop four times in six months. Tension, tension, tension, tension, thread cutter, needle threader, needle threader, plus.

Junk

My dealer wants to blame me for everything, except she can't get it to sew when I bring it in. Then it comes back and, last time, it would not even work for her, tension.

Junk

Class action sounds fine.
Sep 22, 2014
 Bernina 820 is my biggest sewing regret
by: Esther Aliu

I deeply regret the day I asked for a Bernina 820. I trusted this brand name too much. The Bernina 820 should never have been manufactured and now that it has, it should be recalled.

My husband purchased this machine for our 40th wedding anniversary after I had spent months looking for a machine to trust and work with for the next 10-15 years of my sewing life.

It has been nothing but trouble. Every time I sit down to sew, there is another 'problem', this machine is a non stop nightmare. The biggest issue with my machine is tension. I have blogged about my issues and will continue to do so, Bernina have a reputation that many women (including myself) trust and the fact that this machine exists need to be rectified.

Some people try to ignore the issues saying that it must be 'us' the users, not the machine. Well, I am an experienced sewer, have been sewing for over 40 years and I can't get this machine to work...so I wonder who can?!

www.estheraliu.blogspot.com
Sep 17, 2014
 glad to know it just not me having trouble "bonding"
by: Diana

I have had my 820 for several years and have a total of 51 hours on it. I take it in (for me that involves an expensive ferry ride and several hours' time) and it works for a few hours and then something happens and it quits.

Class action suit sounds good to me.
Sep 06, 2014
 4th helped
by: Lillian

I inherited my mothers 820. I was excited to have a newer machine. My viking #1+ Was 16 years old.

The Bernina 820 has been a headache.

It has been in the shop 4 times in 3 months. It had all of the issues mentioned here.

On the last visit he updated the software and changed the "thread sensors" and there is a huge improvement. There is one more issue we need to fix but they have worked really well with me to get Mom's machine working well again.

Hope this helps someone else.
Aug 26, 2014
 820 Endless Problems
by: Claudia

Problems with my 820. Burr on the bobbin casing (in shop 3 mo.)

Tension problems - for every project you have to spend 1/2 hour dealing with tension then back to the shop. I was told the tension was never set correctly from the manufacture.

The upper thread continue to break. I changed thread, tension, needle back and forth to the shop. I found that there was a manufacturer's design problem on the hook. It was replaced by Bernina after the machine was in the shop for 3 mo.

Now the BSR is skipping stitches and goes on/off while sewing. When I switch from zig-zag to straight stitching it continues to zig-zag.

I have called Bernina—they only offer a repair. They won't do a replacement for a lemon. The manual makes many promises that machine doesn't keep. The machine was put on the market too soon.

Bernina knows of these problems.

HOW ABOUT A CLASS-ACTION SUIT.

BEYOND CRYING
Aug 26, 2014
 Bernina 820
by: Claudia

Recently I took my 820 in for repairs it is the 6th time.

The dealer said that I have not bonded with my machine and that I should consider trading to a 750 because the tension is easier to use.

He would do me a favor taking it in, as he has so many used 820. It would cost me only $3,400 - the sale price for the 750 QE was $3,900.

In other-words the value of my 3 yr. old machine is $500 and all because I have not bonded!

The history of the machine: 1st in the shop for 3mo before I even took it home, burr in bobbin case, won't sew a corner without corner underneath pulling out, the dealer said the tension was not set correctly from the factory after many hours of trying on my own.

I will continue this.
Aug 01, 2014
 Bernina 820
by: Anonymous

i HAVE HAD MY bERNINA 820 FOR OVER 2 YEARS AND IT HAS BEEN IN THE SHOP MORE THAN IT HAS BEEN IN MY SEWING ROOM. iT FREEZES UP ON ME,SHOWS THE PICTURE OF THE COGS AND WON'T RESTART NO MATTER WHAT I DO. THE STITCHES WERE TUNNELING AND IT WAS SENT BACK TO BERNINA. IT WORKED WELL FOR AWHILE BUT NOW IT IS BACK IN THE SHOP BECAUSE IT FROZE ON ME AGAIN. I am READY TO TO TRY TO TRADE IT IN ON A 700 SERIES MACHINE. MY 1230 NEVER GAVE ME THESE PROBLEMS .
Jul 04, 2014
 Do not buy a 820.
by: Anonymous

My wife was happy to buy a bernina 820 for quilting. But now after 3 months, many hours of trying to get the machine working, 2 times repair by the distributor, now she wants to get back her 440.

It is a shame that Bernina has set this machine in the market. The distributor tells us that he has only problems with this type. I hope that Bernina takes back the machine and we buy another type .

Probably again the 440.

We do not love spending time on solving computer or mechanical problems

I write this after looking for a problem solving of 3 hours. It is over. Finished. Bernina shame on you.

A.Quaedvlieg
Törtel HU. 0031 651491317.

Bernina Please call us and say what to do.
Jun 17, 2014
 820 v Metallic Thread
by: Val

I spend so much time trying to fix my issues. It should not be impossible for the normal sewer to be able to deal with issues.

I was so thrilled with my Activa that I jumped at the chance of owning a 820, when I saw one for sale at a really good price, being a demonstrator.

Big Mistake.

It drives me CRAZY.
May 24, 2014
 Lined scroon
by: Anonymous

I just got the machine back from the repair and the screen is at first blank, then gets one line and gradually gets more and they get darker???
Apr 17, 2014
 I just feel sick and want to cry!
by: Anonymous

I have had the 820 for a little over 3 years now and it has been nothing but trouble! I'm so frustrated I just want to sit down and sew and can't do that.

Bobbin issues, threads issues, the bobbin winder didn't work properly, I've had a new board put in but now it's out of warranty and I'm really afraid of what the future holds.

I have probably had the machine in to the dealer at least 10 times! I'm just at my wit's end with it.
Mar 23, 2013
 Disappointed with the 820
by: Linda In outh Carolina

I share the concerns and disappointments as posted before me.

I too have the 820 and the frame expecting to be able to quilt with lovely results, and have had issues after issue with the stitching quality. I have sought help to no avail. Was hoping someone on line could help see what I must be doing wrong, but only find you all have the same problems and no technical help.

BAD investment of my money, limited money, and time....So sad......

If anyone knows what would fix the skipped stitches, and the lovely threads one bobbin, and loose threads on the next two bobbins, PLEASE let me know.

ljc6190@aol.com
Feb 01, 2013
 820 nightmares
by: Narelle

I just wanted to join my voice with the others. I was so excited to get my new Bernina 820. I'd been admiring it for quite some time.

It starts with the threading. I have gone through so much thread you would not believe it. The time taken is ridiculous! Then I found out I should be opening the front panel to watch it thread! Still only works half the time. What a pain in the proverbial.

My machine was the subject of a recall and it came with a box of little things to make it work. Big deal.

The Stitch regulator still skips and doesn't work properly. The screen shows things that aren't correct. The percentage of cotton for the bobbin winder doesn't work all the time and overfills past my requirement. The list is endless and to top off it does not sew straight.

No it is not the operator.

I have been making quilts for many years and have owned machines for 35 years. I could cry every time I have taken it to the shop and 'there is nothing wrong with it so I gave it a clean'.

I am going to persevere with getting Bernina to take it back.

I have had it!
Dec 30, 2012
 Metalic thread problems
by: Pauline

I, too, have a rocky relationship with my "dream" machine. It simply will not sew with metallic thread--I have tried everything the thread just breaks or knots around the bobbin. I probably would not have bought this model had I known how finicky it could be. Having said that it does piece quilts beautifully.
Dec 16, 2012
 Stitch Counter
by: Flosew

I do have a stitch counter. Great idea. I will check the number of stitches and keep track of them. . Thank you.
Dec 16, 2012
 Update
by: Flosew

I didn't mean to be anonymous. Just figured out that I hadn't put my name in the box. I wanted to let everyone know that I am getting closer to finding out what the problem is with my 820.

I decided to make a lot of quillows for Christmas and use the 820. What I learned is that every evening there comes a point where the machine is done. It won't do a thing but show the cogs or the red spool. I learned that if I turn it off and return the next evening and turn it on again it will work just fine.

Nothing is different.

I haven't changed thread or put a new bobbin in. No changes at all so they cannot blame me, which is what usually is implied. So I am thinking there is a sensor that overheats and refuses to work until it cools down. This is not something that could easily be replicated in the repair shop. I am still working on this theory and will let you know what my dealer says when I get a chance to go to the store and show him the problem.

From the Editor: That seems like a logical assumption to me, too. I'm curious...does your machine have a stitch counter on it? I'm wondering (--if it does--) if it's shutting down after about the same amount of stitches. That would go further to prove the source of the problem.

I've got my fingers crossed that you get to the bottom of this. Quilting should be fun...AND go for as long as YOU want it! The machine SHOULDN'T be the deciding factor.

~ Julie
Dec 16, 2012
 Same!
by: Viv

Ditto, ditto, ditto. I can relate to everything I have read here. I have been so convinced it must be me, that I am sick of hearing myself moaning!!

I have had it 18 months and as yet haven't had the lessons. I get hot under the collar and the threading is a nightmare. I get the cog wheel icon most times I sit and sew. I cannot just plug and play. Help!!

I think I am finally going back to the dealer tomorrow and sorting this out once and for all.

Any suggestions??

Cheers everyone!
Nov 11, 2012
 820 bernina
by: maggie

I am a Bernina girl through and through as was my mum, I have several older models and my 1520 workhorse is a gem,as is my overlocker. I bought the 820 approx 18 months ago, I am still having awful problems threading and placing the bobbin. I thought this machine would see me out, sadly it is a gonna in my opinion, I really dislike it and find there is nowhere locally to give advice and support.
Sep 24, 2012
 I can soooooo relate.
by: Anonymous

I have had my Bernina 820 for three years and have had the same rocky relationship with it to the point that I too hate, hate, hate it.

It has been nothing but problems and my dealer is an hour away from me. He is a great guy but I do think he is just as baffled as I am. Now I am concerned that the warranty on the mother boards is going to end and I will be stuck with the cost of having the dealer fix it at a million dollars per hour. This just doesn't seem right.

I was hoping that this machine would be the last machine I would ever have to buy. Instead, I just want to pick it up and throw it against the wall. If it wasn't forty pounds I probably would have done so by now.

If it is true that the earlier models were not ready for prime time why isn't Bernina making it right for those of us with problems? I am going to have to call my dealer and insist this one goes back to Bernina. I am really fed up and can't afford to take a loss if I were to sell it. I must do some more research.

When it works it is the most beautiful machine ever. When it doesn't it just makes you want to cry.

A very disappointed life-time Bernina customer.
Apr 30, 2012
 Bernina 820
by: Jaci

Boy do I hear you!

My 820 had the same issues and was eventually sent back to Illinois for the "super mechanic" to repair. That fix lasted for about 2 weeks when the tension went off again.

I took it back to my dealer straightaway and was giving a brand new machine, with a new warranty.

This machine is the dream I had hoped for in the first place. I struggled with the first one for a year because I am very stubborn but now wish I had been more insistent in the beginning.

Hang in there and insist that your dealer make it right. I believe the first ones off the assembly line weren't ready for prime time but from what I hear the 820s made later are doing great.
Apr 26, 2012
 Mind of it's own
by: Trina

Since purchasing my Bernina 820 last December, it too has been in shop many times.

The problem is sometimes it sews nicely and other times it just plain does what it wants. I also have had many tension problems, bobbin jams, pivots terribly, BSR running rampant.

Of course, it is not the machine, it is me.

On many occasions, it also stops sewing and shows that the needle needs to be threaded when there is clearly thread in the needle. On one occasion every time I raised the presser foot to pivot, the 8 symbol flashed on the screen and it did the locking stitch every single time that I wanted to pivot. Then, just like magic, it stops doing that.

I have never experienced a machine that I have spent so much time adjusting the tension and finally get it to sew nicely, only to have it go completely out of whack as I continue to sew and then go back to good tension. Yesterday, when I started sewing, the straight stitching was not exactly straight, the little dots on the screen were even slightly askew. I touched the straight stitch on the screen many time and it would not sew straight. So here I am again turning my machine on and off many times until it corrects itself. I keep a notebook with all the things that have gone wrong with this machine but the dealer does not even want to look at it. That's all I get is that it is such an amazing computer sewing machine.

I really hate this machine and would not recommend it to anyone!!

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